ARTICLE 1 – OBJECT

This document defines the terms and conditions applying to sales concluded between, on the one hand, any person visiting the site of insen-store.com, hereinafter referred to as the user(s), and, on the other hand, the company INSEN, registered under the number BE.

Consequently, by accessing and using the site www.insen-store.com, users agree to comply with all the terms and conditions specified herein. Users should note that these terms and conditions may be updated at any time. Therefore, they should consult this page regularly in order to apprise themselves of any changes made to the said terms and conditions.

 

ARTICLE 2 – ORDERS

The products offered for sale on the site www.insen-store.com are sterling silver jewellery pieces, sometimes covered in 3.0 micron of 18k gold plating.

The characteristics of the jewellery are predefined as far as possible on the web page of each product (typefaces, illustrative photographs, etc.), which enables users to familiarize themselves, before placing a firm order, with the essential characteristics of the jewellery that they order. Users acknowledge that their acceptance is based on these descriptions. Any claims concerning the nature of items must relate to the product’s descriptive sheet.

The ordering process is as follows:

Confirmation of the order implies the user’s acceptance of underlying terms of sale, his or her acknowledgement that he or she has read them in full and agreement to waive the application of any other terms and conditions. All the data provided at the time that the order is placed and its confirmation shall constitute valid proof of the transaction. After clicking on the ‘order’ button, one will be able to pay and add the delivery address.

Insen-store.com will send an e-mail confirming the order.  The sale is then considered to have been completed.

Once the payment of the user is received on the account of insen-store.com, the parcel with the ordered jewellery pieces will be shipped within 3 business days, with prior and tracked shipping. 

If one or more items ordered are not available, we undertake to inform the user promptly of their non-availability and, if applicable, to reimburse the user within not more than 30 days after payment of the amount due. The user’s order will then be automatically cancelled.

 

ARTICLE 3 – PRICES

All prices indicated on our website are expressed in Euros, inclusive of all taxes (VAT 21%), excluding any delivery charges, if applicable.

Products are billed on the basis of the prices in force at the time the order is placed.

The price is payable in full in a single payment.

Products shall remain the property of insen-store.com until payment in full has been received.

We'll do everything possible to ensure that all the details, descriptions and prices which appear on our website are accurate, but errors may occur. If an error is noted in the price of items that the user has ordered, we have the right to inform the user accordingly as soon as possible by e-mail and shall offer him or her the possibility to re-confirm the order at the real price or to cancel the order.

 

ARTICLE 4 – PAYMENT ARRANGEMENTS

Payment methods on our website are subject to change, however it is always possible to pay with credit cards & debit cards. In case another payment method is needed, such as a bank transfer, the necessary details can be provided to the purchaser, when asked for. Note that the order is only completed, after the payment has been received and confirmed by insen-store.com

 

ARTICLE 5 – DISPATCH AND DELIVERY

The jewellery sold on insen-store.com will be carefully wrapped and placed in a luxurious gift box and will be dispatched for delivery within 3 business days after purchase on insen-store.com.

Products are delivered to the address indicated by the user at the time the order is placed.

Delivery is handled by Bpost within EU and outside EU.

In the event of delays, loss of products ordered or strikes which are due to the postal services or carrier, the user must take the appropriate action directly with the postal services or carrier.

In order to ensure that products arrive in perfect condition and are protected during transport, all products are carefully packed by in accordance with applicable standards. Users must check the packaging and the products at the time of delivery.

Any transport related anomaly must be communicated to the carrier or its representative immediately, on the transport document, or within not more than 3 days (including public holidays) after delivery (as per postmark). A copy of this notification is to be sent to info@insen-store.com by registered letter with acknowledgement of receipt.

Any problems concerning the items delivered (damaged, missing articles, broken or faulty items, etc.) must be communicated to us within 3 calendar days (including public holidays) after delivery (as per postmark). This notification, stating all the user’s reservations and claims relative to the nonconformity of the products delivered or defects, is to be sent by e-mail (info@insen-store.com).

No claims will be accepted after this period.

ARTICLE 6 – RETURNS

If one of the products purchased does not suit the purchaser, the latter has the right to return his order within 14 calendar days as of the delivery day. The choice of carrier for your return is up to the purchaser, however we advise a traceable shipment since it's at own risk. Insen-store.com is not responsible for faulty or non-delivered returns. The cost for returning the items is for the purchaser. 

The address for returns will be provided to the purchaser, after he notifies us via e-mail info@insen-store.com about the return.

With regards to customized (ordered on demand) jewellery, the user does not have any right of withdrawal, or right of exchange or return (in particular in the event of an error of size or text).

In case the purchaser wants to cancel an order, he should notify insen-store.com via e-mail info@insen-store.com maximum 2h after placing and paying the order. After this time, the parcel will be sent to the address as mentioned on the order placement.

 

ARTICLE 7 – LIABILITY

Insen-store.com shall incur no liability for any delay or failure to fulfill the order due to a technical problem or any other cause outside its control. In such cases, the site shall be entitled to delay dispatch and delivery or cancel the order.

Insen-store.com shall in no event incur any liability for any inconvenience or damage inherent in the use of the Internet, in particular connection interruptions, outside interference or the presence of computer viruses, or any other events of force majeure.

Insen-store.com does not guarantee the accuracy of the information posted on this site and shall incur no liability for any damage incurred as result of any inaccuracy, including direct and consequential damages, or the loss of enjoyment resulting from the use of the site.

Insen-store.com reserves the right to make changes to its site and its content at any time, including to its rates, descriptions and stock, without notifying users, whether or not they are registered with the site. The photographs and illustration of products on lour website shall have no contractual value and shall in no event incur any liability in this regard.

Insen-store.com site may contain hypertext links directing users to other sites. Insen-store.com shall in no event incur any liability for the content of such web sites should they infringe legal and regulatory provisions in force, or for the consequences of the use of these sites by users.

Insen-store.com shall incur no liability for fraud or negligence committed by its employees, subcontractors and implementing agencies.

 

ARTICLE 8 – INTELLECTUAL PROPERTY

All the jewellery creations, text, comments, illustrations and images reproduced on insen-store.com are the latter’s exclusive property and are protected by intellectual and/or industrial property rights throughout the world.

Users may only store, print or display the content provided for their personal use. Users are not authorized to publish, handle, distribute or reproduce, in any format, all or part of this site’s content. They may in no circumstances alter, translate, reverse engineer, decompile or disassemble or create derivative works based on creations provided by insen-store.com.

“insen” is a registered trademark, which is owned exclusively by the company of Birgit Mitchell. Users are not authorized to use this trademark in any way and they agree not to use this trademark or similar trademarks without the prior, written consent of insen-store.com.

 

ARTICLE 9 – CONFIDENTIALITY POLICY

Insen-store.com undertakes to protect the privacy of its users.

Collection and use of data

Insen-store.com reserves the right to collect user data, in particular when a user places an order on the site. All the personal data collected are intended exclusively for insen-store.com’s internal use.

The user information and data requested by insen-store.com are necessary for registering and following-up orders, and to ensure that our business is managed efficiently. They also enable us to provide its users with customized services and improve the relevance of the information provided to clients. In using this site, users agree that their personal data may be processed on the basis described below and warrant that all the data provided by them are correct. The following data are collected on the site: surname, first name, e-mail address, address, telephone number, credit/debit card number and expiry date.

Newsletters

When users visit the site insen-store.com and place an order, or send e-mails to it, they can agree to receive electronic communications, such as newsletters, so as to be kept informed on a regular basis of offers available on the site.

Users can unsubscribe from this newsletter, by informing us via email, info@insen-store.com.

Right of access and correction

Users have the right to access their personal data and correct, change and delete data at any time, by sending an email to info@insen-store.com.

Insen-store.com reserves the right to make changes to its confidentiality policy at any time, for any reason.

 

ARTICLE 10 – INVALIDITY

If any part of these terms and conditions is deemed to be invalid, this shall not affect the other terms and conditions which shall remain in full force.

Where these terms and conditions are silent on any matter, it shall be deemed to be governed by the practices of distance selling companies that are headquartered in Belgium.

 

ARTICLE 11 – DURATION

These terms and conditions shall apply throughout the period during which insen-store.com offers its services online.

 

ARTICLE 12 – PROOF

The computerized records stored in the computer systems of insen-store.com and its partners under reasonable security conditions, shall be considered as proof of communications, orders and payments between the parties.

 

ARTICLE 13 – GOVERNING LAW AND JURISDICTION

These terms and conditions shall be governed by Belgian law. In the event of any disputes, the applicable law shall be Belgian law and the courts of the judicial district of Brussels shall have exclusive jurisdiction.

 

Contact

info@insen-store.com